New 360 upgrade

[Richyclemy]

Hi

I have just upgraded to 360...im stuck on setting tv channels ... it says we are currently setting up your channel and should be available soon...this was 3 hours ago...the virgin assistant didn't have a clue and has called out an engineer which will take 3 days?

[Kath_F · Accepted solution]

Hi Richyclemy, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

We're sorry to hear you're having an issue with your TV channels since upgrading to the 360 service. 

It's not very often but on occasions, there are failures and an engineer is required to push things through or sometime even replace your box. The teams will try to resolve remotely before resorting to this though. 

How are things since you posted on Saturday? 

Pop back and let us know how the engineer visit went. 

Thanks,