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New 360 remote

Hi It’s me again guys I’m at a bit of loss, I have said on previous posts the 360 software has been installed and 360 mini kit has been delivered and it works fine. But Virgin Media have not sent me the magical remote for my V6 box. I have tried to call them but been unsuccessful plus can’t find any advise of what to do in the help section that covers this issue. Not a happy bunny having to pay good money each month for a service I can’t fully use 😡. Has any of you guys have any ideas of what I can do. 

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