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New 360 keeps switching picture and sound of for a few seconds

Had the new 360 box for two weeks now and it randomly goes blank for a few seconds, both picture and sound, sometimes returns with the green colour feed missing, have to go to standby then back on to return to normal picture.


It makes no difference if it’s just been turned on or been on for a while, might do it several times quite quickly then run ok for a couple of hours.
Hdmi cables have been changed no change.

I had to set the lip sync to max 300ms to get Netflix and Amazon to sync up, made no difference to standard Tv channels. 

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Re: New 360 keeps switching picture and sound of for a few seconds

Thanks for the post BigE59.

 

Can we please confirm if this is on the main box or is it a secondary box? 

 

Let us know, Emily.

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Re: New 360 keeps switching picture and sound of for a few seconds

Hi Emily

Its the Primary Box (we Only have the one)

Since then I've changed the HDMI Cable again for a better quality cable and factory reset the box again, seems to have cured the issues at the moment.

Many thanks

Ian 

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Re: New 360 keeps switching picture and sound of for a few seconds

Glad to hear it's been resolved for you Ian.

 

If you have any further queries please don't hesitate to get back in touch with the community.

 

Thanks, Emily.

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Re: New 360 keeps switching picture and sound of for a few seconds

could I ask what make of HDMI cable you purchased?

Cheers Phil 

this post may contain nuts 😉
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