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New 360 box can't record

I've just installed the new 360 box and I have an error saying I can't record because I don't have a hard drive.  Customer service dept is now closed.  Can anybody help?

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Re: New 360 box can't record

1580897428455.png

Did you get this box

images.jpeg

Or this box, the first one has no hard drives, if it's that one they have sent you the wrong box

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Re: New 360 box can't record

They sent the second box

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Re: New 360 box can't record

Okay that's the correct one, so no idea why it can't find the hard drive, you're going to have to get in touch with virgin 

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Re: New 360 box can't record

I rebooted it and now I’m able to record  Thank you 

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