Menu
Reply
SB12
  • 7
  • 0
  • 1
Tuning in
2,540 Views
Message 1 of 7
Flag for a moderator

New 360 box can't record

I've just installed the new 360 box and I have an error saying I can't record because I don't have a hard drive.  Customer service dept is now closed.  Can anybody help?

0 Kudos
Reply
dannylau
  • 11.11K
  • 902
  • 2.49K
Very Insightful Person
Very Insightful Person
2,523 Views
Message 2 of 7
Flag for a moderator
Helpful Answer

Re: New 360 box can't record

1580897428455.png

Did you get this box

images.jpeg

Or this box, the first one has no hard drives, if it's that one they have sent you the wrong box

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

SB12
  • 7
  • 0
  • 1
Tuning in
2,513 Views
Message 3 of 7
Flag for a moderator

Re: New 360 box can't record

They sent the second box

0 Kudos
Reply
dannylau
  • 11.11K
  • 902
  • 2.49K
Very Insightful Person
Very Insightful Person
2,507 Views
Message 4 of 7
Flag for a moderator

Re: New 360 box can't record

Okay that's the correct one, so no idea why it can't find the hard drive, you're going to have to get in touch with virgin 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

SB12
  • 7
  • 0
  • 1
Tuning in
2,471 Views
Message 5 of 7
Flag for a moderator

Re: New 360 box can't record

I rebooted it and now I’m able to record  Thank you 

mdbray66
  • 56
  • 0
  • 5
On our wavelength
1,725 Views
Message 6 of 7
Flag for a moderator

Re: New 360 box can't record

sorry to hi-jack, but they sent me the first one as my main box.

who i need to talk to to get the one with a hard drive?

0 Kudos
Reply
jonathanpye
  • 433
  • 17
  • 108
Fibre optic
1,592 Views
Message 7 of 7
Flag for a moderator

Re: New 360 box can't record


@mdbray66 wrote:

sorry to hi-jack, but they sent me the first one as my main box.

who i need to talk to to get the one with a hard drive?


You need to phone VM on 150  to tell them you have been sent the wrong box. It seems 8am is the best time to call to get through quicker. 

You should not have got that box on it's own as its the supporting mini box not the main box. It seems a few people are getting them in error.

 

-------------------------------------------------------------
Services and Equipment;
HUB4
x2 V6 Upgraded to tv360
Ultimate Ooomph Gig1 with UHD
VM Telly Tablet
0 Kudos
Reply