on 23-11-2022 10:38
I’m expecting a new mini box, the engineer is booked for 01/12, to date I haven’t received notification the box is on its way!
Answered! Go to Answer
on 23-11-2022 11:01
The engineer will bring the box with him/her.
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on 23-11-2022 11:01
The engineer will bring the box with him/her.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 25-11-2022 15:12
Hey Elizabeth54, thank you for reaching out and a warm welcome to the community I am sorry you haven't got your box yet.
As mentioned the tech will bring it.
Please do keep me updated on how the visit goes 🙂 Thanks
Matt - Forum Team
New around here?
on 27-11-2022 09:17
I have to return an item but don’t have any idea to do this. I don’t have the original packaging nor any paper works about returning items no longer needed.
on 28-11-2022 14:03
How do I return my streaming box?
on 28-11-2022 14:31
Hi @Elizabeth54
You can request returns packaging via the following page
https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack