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Tuning in

Would anybody know what details I need to log into a Netflix acc, it’s included as a part of my bundle?


Forum Team
Forum Team

Hi allgoodal, 

Welcome to the community and thanks for taking the time to post here on the forums.

Have you received an email for your Netflix activation from ourselves?

Kind Regards,


Hi Steven,


no I’ve recieved no emails at all.




Morning @allgoodall

Thanks for coming back to the thread and confirming. Please do check junk/spam folders just in case legit emails have dropped in there. Also, can you check your online account for me - - to see if there is a Netflix tab? Let us know if you're able to activate it that way. 

Just whilst we have you, I have noticed you are affected by an SNR issue (signal to noise ratio). F010148928 - is the fault number. You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve this. The estimated fix date is the 25th November at 1pm. If any issues after that are noticeable, let us know, we'll be happy to check on this for you.

Finally, I can see you've ordered a WiFi Pod. There are a few requirements for the Pods to work with our Hubs. You can view these below: 
• The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'
• Channel Optimisation must be left on
• The SSIDs must be the same and broadcast enabled
• The SSID must be password protected
• The Passphrases of the SSIDs must match

Best wishes,

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Hi John,

How do I know if the router is in modem mode or not? I’m can’t connect my Connect app to the router  on my phone but I do have a black spot Wi-Fi issue upstairs away from the router. So I don’t really need to scan my house to sus that out. My phone goes back into 4g mode.

John, I can't connect my Connect app to the hub, any help on that please? My acc does have the Netflix tab but it won't transfer me to Netflix and just says there is a problem.

Hi allgoodal,

The below advised how to put your hub in modem mode, so you can check to see if it already is-


  1. Enter into the address bar of your browser.
  2. The password is printed on the bottom of the Hub.
  3. Select Modem Mode on the left hand side of the screen.
  4. Select the option next to Enable Modem Mode.