Thanks for coming back to the thread and confirming. Please do check junk/spam folders just in case legit emails have dropped in there. Also, can you check your online account for me - virg.in/myVM - to see if there is a Netflix tab? Let us know if you're able to activate it that way.
Just whilst we have you, I have noticed you are affected by an SNR issue (signal to noise ratio). F010148928 - is the fault number. You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve this. The estimated fix date is the 25th November at 1pm. If any issues after that are noticeable, let us know, we'll be happy to check on this for you.
Finally, I can see you've ordered a WiFi Pod. There are a few requirements for the Pods to work with our Hubs. You can view these below:
• The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'
• Channel Optimisation must be left on
• The SSIDs must be the same and broadcast enabled
• The SSID must be password protected
• The Passphrases of the SSIDs must match
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
How do I know if the router is in modem mode or not? I’m can’t connect my Connect app to the router on my phone but I do have a black spot Wi-Fi issue upstairs away from the router. So I don’t really need to scan my house to sus that out. My phone goes back into 4g mode.
The below advised how to put your hub in modem mode, so you can check to see if it already is-