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Eddie98
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Netflix won’t load / Virgin Says it’s Disney+?

I have a TV360 box and we regularly access the Netflix app (although I don’t pay my Netflix bill through my Virgin account).

Since yesterday we cannot access the Netflix app through the TV360 box, it reports error “ui-800-3” and tries and fails to load it every couple of minutes.

The VM service status page says there is a TV issue in our area and says “You may find that Disney+ app is unavailable at this time.”

eh? I didn’t think the Disney+ app was available through Virgin just yet? And did they mean the Netflix app, which would match my problem?

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Roger_Gooner
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Alessandro Volta
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Re: Netflix won’t load / Virgin Says it’s Disney+?

Disney+ is available on VM's Stream.

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deans6571
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Wise owl
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Re: Netflix won’t load / Virgin Says it’s Disney+?


@Eddie98 wrote:

I have a TV360 box and we regularly access the Netflix app (although I don’t pay my Netflix bill through my Virgin account).

Since yesterday we cannot access the Netflix app through the TV360 box, it reports error “ui-800-3” and tries and fails to load it every couple of minutes.

The VM service status page says there is a TV issue in our area and says “You may find that Disney+ app is unavailable at this time.”

eh? I didn’t think the Disney+ app was available through Virgin just yet? And did they mean the Netflix app, which would match my problem?


That error code isn't a VM error code - its a Netflix error code.

Try these trouble shooting steps : Netflix Error ui-800-3

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Eddie98
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Re: Netflix won’t load / Virgin Says it’s Disney+?

Thanks. Problem solved 👍