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Netflix not loading

Monad1980
Joining in

on ‎15-08-2022 18:48

Hi all, my Netflix is not loading on my virgin box just get a spinning red circle. I have tried turning box and router off and back on but still no luck. I can access Netflix on other devices but not on my virgin box. Any suggestions?

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17 REPLIES 17

Roger_Gooner
Alessandro Volta

on ‎15-08-2022 18:49

If the V6 is connected to the hub by WiFi try an Ethernet cable.

--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection
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Monad1980
Joining in
In response to Roger_Gooner

on ‎15-08-2022 19:11

Thanks but I do not have a Ethernet cable and my Disney plus YouTube etc are all working fine.

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japitts
Very Insightful Person
Very Insightful Person
In response to Monad1980

on ‎16-08-2022 09:19

2 thoughts spring to mind.

1: That proves the internet connection, and leaves either an app fault or SW glitch. Have you tried accessing Netflix differently? Apps & games menu is one way, finding a programme from the guide and choosing "Watch from netflix" is another.

2: You've mentioned Disney+ but posted in the V6 board. V6 doesn't have D+ but TV360 does - are you sure you have a V6? Check here if you're not sure. Also V6 has the TiVo logo next to the video preview in the top-right, 360 doesn't.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Monad1980
Joining in
In response to japitts

on ‎16-08-2022 09:36

Apologies I have a 360 box. I have tried all other ways via the box but it won’t load. It works using the menu on the smart tv but not via the tv box

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Monad1980
Joining in
In response to Monad1980

on ‎16-08-2022 21:36

I have tried with a Ethernet cable but still not working just get the spinning Circle ⭕️ getting quite frustrating now. If I reset my box to factory settings would that help?

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roy247
Community elder
In response to Monad1980

on ‎16-08-2022 21:44

You could try a factory reset just select the option to keep your recordings, you will then need to sign in again to your apps.

Do you need to sign out of any of your other devices.

 

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Monad1980
Joining in
In response to roy247

on ‎16-08-2022 22:10

No need to signnn no out on any other device 

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roy247
Community elder
In response to Monad1980

on ‎16-08-2022 22:19

Just thinking if you were signed in to netflix already on up to 4 devices depending on which plan you have it may be stopping you signing in with virgin or are not even getting that far.

If that is the case then try the factory reset.

 

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Monad1980
Joining in
In response to roy247

on ‎17-08-2022 17:46

Factory reset did not work also when I search for something that is on Netflix it only shows me results on YouTube or BBC IPlayer for example peaky blinders. It seems it is not recognising the Netflix app on the box. Maybe need to call and get a engineer out to check it out. 

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