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Netflix app freezing

emsc18918
Tuning in

Our Netflix app in apps section of virgin tv will not load - been experiencing issue for nearly 4 weeks and despite calls to support no resolution has been found. I can access Netflix on other devices, just not through the TV. It loads showing Netflix name then opens screen with N and red circle continually trying to connect. Anyone experienced similar issues that can help?

4 REPLIES 4

newapollo
Very Insightful Person
Very Insightful Person

Hi @emsc18918 

You've posted in the V6 forum, but because you've just joined this site, I think you may have a 360 box.

If so go to Settings > Audio & Video > Match frame rate and try turning it Off

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Thanks for you reply. I do have a V6 box. Managed to find in a previous post a suggestion to do a factory reset and this has seemed to now resolved the problem.

japitts
Very Insightful Person
Very Insightful Person

The V6 doesn't have the option of a factory reset, that's only on TV360.

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Hi @emsc18918 thanks for your post here, although we're sorry to hear of your concerns raised. 

Despite this, we're pleased to hear you managed to get this sorted!
Please let us know however if you do need any further help in the future.

Many thanks

Tom_W