Netflix/Prime jumping

[Paula1602]

Hi, I've contacted Virgin without success, ie no call back? I just wondered if anyone else has "jumping" when on Netflix etc? Live TV and recordings are OK.

Thanks 😊 

[japitts · Accepted solution]

Do you have issues with OnDemand programmes?

All of these services use the internet, and if your box's connection is poor this can result.

How is your TV360 connected to your homehub which provides the internet connection - is this Ethernet cable or wireless?

[Paula1602]

Japitts...sorry no idea how to reply....it's connected through Ethernet. And no it doesn't seem to affect OnDemand 

Thanks

[Ashleigh_C]

Hi there @Paula1602

Thank you so much for your first post to our community forums and welcome to the team! It's great to have you here! 

I'm so sorry to hear that you are facing this issue with your Netflix and a big thank you to @japitts for their help and advise so far.

Can I ask if this is happens on any other apps at all, such as Disney+ or YouTube? 

Thank you. 

[Paula1602]

Hi Ashley

We have sorted it thanks! There was a setting for frame which we adjusted and it seems OK now thanks!

[Robert_P]

Excellent news Paula1602, glad to hear this has now been resolved. If you need us again in the future please don't hesitate to get in touch

Rob