Virgin Media Community

[HavencroftKev]

Hi Guys, I'm a little confused.

I understand Netflix is now available fee of charge to VM & O2 Volt customers.  Is this for all customers or just new customers?

I've recently entered into a new contract with VM where my bill gets spilt between O2 and VM.

Any clarity on this would be appreciated.  

[newapollo · Accepted solution]

Hi @HavencroftKev 

Only the Ultimate Volt, the Biggest TV Volt bundle and the Biggest TV bundle are included in the Netflix promotion.

Existing customers would need to recontract /move onto one of those packages that include Netflix.

[HavencroftKev]

Thanks Dave,

I have manged to sort this today, I am on the Ultimate Volt Bundle.

Cancelled my previous Netflix subscription and signed up again using the VM app.

Kev

[newapollo]

Thanks for the update Kev, 

I'm pleased you managed to recontract and now have access to free Netflix  as part of the new deal.

Keep an eye on your account/billing, just in case and if there are any issues going forward (hopefully there won't be, but this is VM after all) post on the forum

Stay safe and take care

[Gareth_L]

HI HavencroftKev

Should you notice anything untoward with the package, billing etc 

Please let us know 

Gareth_L