Virgin Media Community

[edfle66]

Today we have an issue with Netflix. When opening the app we get splash screen with 'Netflix' logo that shrinks to just the 'N' as usual but then just a spinning wheel below the 'N'. I've tried turning the box off and on again but no joy. Netflix account is OK and working on laptop / tablet etc.

[japitts]

Do other services that use the internet on your 360 box, work ok? Try using OnDemand to test the connection.

[edfle66]

Hi @japitts, other apps like Amazon Video and BBC iPlayer working as normal.

[Richw1982]

Think Netflix have been having issues as been down all day and a lot of reports of issues when streaming as well.

[roy247]

Maybe it's something to do with Virgin setting it up for free for Ultimate Volt customers.

[Ayisha_B]

Hi @edfle66,

Just checking into see if the issue you were having with Netflix not loading is still ongoing?

If you could let us know, we can offer further support if required 🙂 

[edfle66]

Hi Ayisha_B

Thanks for the follow up. I resolved the issue by doing a factory reset. All good now.

Regards