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arnie_oli
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NetFlix random drop outs

We have recently started to get the odd pause with a black screen shortly into the start of a show when started on Netflix, it then plays perfectly normally. 

We are connected wireless but bandwidth and connection speed is very good. All other streaming services work just fine. 

Anyone else had the same issue at all?

Corey_C
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Re: NetFlix random drop outs

Thanks for your post and for reaching out to the Community Forums. arnie_oli,

 

Is this the app within our of our boxes or are you using Netflix from a mobile device?

 

Cheers,

Corey C

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arnie_oli
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Re: NetFlix random drop outs

This is the app within the 360. 

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stevemorgan
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NetFlix random drop outs

I have this issue on Netflix on the 360 as well.

I never have this issue on my other devices for Netflix 

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Steven_L
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Re: NetFlix random drop outs

Thanks for coming back to us @arnie_oli.

 

Are you still having issues with Netflix on your 360 box, have you tried a reboot of the box from the wall socket since the issues started?

 

Regards,

Steven_L

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jonesy21
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Re: NetFlix random drop outs

Exactly the same here.... we used to have the problem at the end of a program finishing early (which was fixed eventually) but now we too get the odd pause at the start, only for 30 seconds but enough to make us have to rewind. ditto. 360 box, using the App to get Netflix and only on Netflix.... and please don't tell us its Netflix, it wasn't last time!
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arnie_oli
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Re: NetFlix random drop outs

We have rebooted the 360. Still have the issue. No wifi issues and NetFlix works well on all other devices without issue as does Prime. 

Steven_L
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Re: NetFlix random drop outs

Hi @stevemorgan,

 

Welcome back to the community and thanks for taking the time to post here on our forums.

 

Have you tried to reboot your TV box and broadband hub, since the issues started? 

 

Are you getting any error messages on your TV, when the issues happen?

 

Regards,

Steven_L

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stevemorgan
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Re: NetFlix random drop outs

Hi Steven

I was confirming what the original poster had said that this is happening on my box as well as theirs but their post seems to have been deleted.

I doubt a reboot would sort it, as it is a glitch just as the programme starts probably something to do with buffering.

Doesnt happen on any other app.

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japitts
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Re: NetFlix random drop outs


@stevemorgan wrote:

I was confirming what the original poster had said that this is happening on my box as well as theirs but their post seems to have been deleted.


Looks like you might have added to a existing thread and your post has been moved to a new one.

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