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Nconn
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Need new power cable

The installation engineer didn’t leave a power cable he used my sky q cable.....but cheeky. Now I need to return my sky equipment leaving my virgin tv useless!

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Molly_G
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Re: Need new power cable

Hi @Nconn,

 

Many thanks for your post and welcome to the forums.

I'm very sorry to hear that our engineer has not used the correct power cable. I can look into getting the correct equipment sent out to you, I just need to confirm a few details with you to be able to locate your account.

Please keep an eye out for the purple envelope at the top of the page.

 

Thanks, 

 

 

Molly_G
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Nconn
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Re: Need new power cable

What details do you need?

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Katie_WT
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Re: Need new power cable

Hi @Nconn

 

I can see that my colleague @Molly_G popped you a Private Message on Monday that you replied to and we have arranged for a new power lead to make it's way over to you 🙂 

Can we help you out with anything else whilst we're here? 

Katie - Forum Team


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Nconn
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Re: Need new power cable

No hopefully get the power cable soon

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Katie_WT
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Re: Need new power cable

We hope so also @Nconn 🙂 

 

Keep us posted - if you have not yet received within 10 days, let us know. 

 

Cheers

Katie - Forum Team


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Nconn
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Re: Need new power cable

Hi,

any idea when the cable will arrive. I need it within 5 days or I will be charged for not returning my sky Q box cable. I’ve been asking for this for over 4 weeks

noel 

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Alex_RM
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Re: Need new power cable

Hi Noel,

 

As mentioned this can take up to 10 days to arrive sorry, hopefully it will be with you soon 🙂

 

Alex_Rm

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