cancel
Showing results for 
Search instead for 
Did you mean: 

Need To Extend Cable - can I please Make An Appointment

pauljohnston
Joining in

Looking to move my tv and will therefore need the cable to my box extended. Can I make an appointment?

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi pauljohnston 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

See where this Helpful Answer was posted

5 REPLIES 5

newapollo
Very Insightful Person
Very Insightful Person

Hi pauljohnston 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

pauljohnston
Joining in

Many thanks pal.

Hi @pauljohnston, thank you for your posts.

Has an appointment since been arranged?

Regards,

Daniel

Daniel. I called the team and an appointment now made. Many thanks. 

Hi pauljohnston,

Thank you for the update, glad you were able to speak to us and now have a technician booked, if you do need any further help/ support, please do not hesitate to reach back out.

Regards

Paul.