My box will not update to 360. Error Code M1/1404.

[Meldrew-V]

I recently had a new modem and the engineer said I had a V6 box but my account still shows Tivo.

I think I have Tivo box. Do I need a V6 box before I can update to 360? I was sent the 360 remote last year and it said it would update automatically after a few days, but it hasn't.

Help please.

[newapollo · Accepted solution]

Hi @Meldrew-V 

As per your thread title. do you see an error message such as,  "Upgrade failed. Sorry the installation hasn't worked. Please come back later and try again. (error MA1/4/40)"?

You can check which type of set top box you have on the following page (if the link doesn't work either open an incognito window or try a different browser)

https://www.virginmedia.com/care/tv-fault/which-tv-box 

You shouldn't have been sent a 360 remote if you only have a TIVO as the TIVO boxes can't be upgraded to the 360 Horizon interface.

If you do have a V6 then you will need to contact VM to resend the update signal 

If you do only have a TIVO then you will need to contact VM to swap your box out for a 360.

Either way, it might be a good idea to possibly try and negotiate a new deal at  the same time?

[Meldrew-V]

Thanks. I do have a square-ish V6 box but my Home Screen still says "Tivo".  I will get hold of Virgin (one day!) and ask them to update it.

[Steven_L]

Hi @Meldrew-V,

Welcome back to the community and thanks for taking the time to post.

Are you still having issues or has the help from @newapollo been able to assist in resolving your issues?

Regards,

Steven_L

[Meldrew-V]

End result was that 360 is not a good update at the moment for me.

I am quite happy with my current TV package with Tivo.

Even my new smart TV is a pain because it slowly opens with dozens of apps and links when all I want to do is watch my usual program!

This post can be closed, thank you.

[Ashleigh_C]

No problem thank you @Meldrew-V

Should you ever need any assistance in the future please do not hesitate to contact us again via the forums and we will do all we can to assist! 

Thanks again. 

[Cazbro]

Dave, our set top box is getting slower and slower to load when we turn it on.  It’s a V6 I think although our new TV shows it as a TiVo. It takes nearly 5 minutes to load, maybe more.  Obviously struggling for some reason. It’s spoiling our experience with the new TV.  Is there anything that can be done?  We are long-standing VM users.

[Nathan_B]

Hi there @Cazbro 👋 Welcome back to our forum and thanks for your post 😊

Sorry to see you've been having issues with your box updating being slow. In regards to the upgrade to the 360 software, have you been sent the new remote to trigger the upgrade?

Let us know, if not, we'll be happy to arrange this for you.

Regards

Nathan

[Nathan_B]

Thanks for letting me know this has now been resolved @Cazbro 😊

Please do let us know if you need anything further, we're always happy to help.

Regards

Nathan