Virgin Media Community

[williamhill2005]

hi My TV box keeps switching itself off any ideas  it flashes orange then reboots every 5 to 10 mins i reset it checked cables and chaned wall socket still doing the same thing

[japitts]

Personally speaking - boxes shouldn't reboot except occasionally and even then, overnight.

If yours is doing it in any other circumstance, there's probably a fault somewhere which VM will need to rectify. Potentially, your box needs replacing.

You can either wait on here for VM staff (may be a day or so) or call into faults on 150 (from a VM phone) or 0345 4541111 (from any other phone)

[roy247]

Just to add to what japitts said, if you have 2 boxes you could swap power supplies between boxes and see if the fault stays with the box or follows the power supply.

[Zak_M]

Good morning @williamhill2005 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your TV services. 

Are you able to let me know if you have managed to follow the advise above? 

Kind regards,

Zak_M

[williamhill2005]

no only hade 1 box hade the engineer out to day said it cant be the box it has to be the cables he replaced them all and said we whodunit have any more problems and 20 mins anther he hade gone same thing happing even watching thing what was recorded it random reboots so how can it not be the box guess back on phone  agen 

[roy247]

Does look like another phone call, which cables did he replace.

[williamhill2005]

the ones that came whit the box 

[Zoie_P]

Hi Williamhill2005,

Thanks for your reply, I am sorry to hear you are having issues with your box rebooting, I have located your account and can see there is an issue.

So we need to get a tech out to come and see what's going on 🙂
I will pop you over a message and we can go from there 

(Keep an eye open for the little purple envelope)

Zoie

[williamhill2005]

we;; that didnent last long came out changed power lead and now box is dead guess 2 to 3 days wait to they come out agen

[Tom_F]

Sorry to hear you're still having problems with the box williamhill2005. We should be able to get someone out sooner than that, please get back to me via PM and we'll be able to assist further. 

Tom