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jeffbond0077
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Multiroom how many boxes?

I upgraded to 360 beginning of Feb. I wanted and discussed 4 boxes total was told I can't have extra due to engineer required for additional boxes, I explained I have cabling for 3, from previous TiVo boxes but was told engineer still required. 

I was sent hub 4 and 2x 360 boxes (great no mini) but in the last 2 weeks trying to sort out the cost actually agreed 2 plus my contract stating 3 boxes but only got 2. Finally spoke to someone helpful today that tells me you can only have Max 3 boxes total not as discussed at upgrade or the dozen calls in last 2 weeks. 

Will we be getting option of more than 3 boxes to "watch Multiroom" "every screen" at later date or was I told lies again. 

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jb66
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Message 2 of 12
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Re: Multiroom how many boxes?

Eventually there will be a box similar to a firestick that runs off wifi, but no firm date on when this happens 

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Ernie_C
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Message 3 of 12
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Re: Multiroom how many boxes?

I am as certain as I can be that your contract is only for two boxes which should be one TV 360 and one mini box.

The fact you have two TV 360s is better and you will not get a third box.

The maximum boxes on TV 360 is stated as three, no more.

Put a screenshot of your contract here and we can confirm.

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nodrogd
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Message 4 of 12
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Re: Multiroom how many boxes?

The current Horizon firmware will only acccomodate either:

1) Two Hard Drive boxes or

2) One Hard Drive box plus 2 mini boxes.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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BlueLou
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Re: Multiroom how many boxes?


@nodrogd wrote:

The current Horizon firmware will only acccomodate either:

1) Two Hard Drive boxes or

2) One Hard Drive box plus 2 mini boxes.



3) three hard drive boxes

 

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roy247
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Re: Multiroom how many boxes?


@BlueLou wrote:

@nodrogd wrote:

The current Horizon firmware will only acccomodate either:

1) Two Hard Drive boxes or

2) One Hard Drive box plus 2 mini boxes.



3) three hard drive boxes

 



Can you have a mini replaced with a hard drive box ?

 

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BlueLou
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Message 7 of 12
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Re: Multiroom how many boxes?

no

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roy247
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Message 8 of 12
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Re: Multiroom how many boxes?

Why not when I originally had ultimate oomph with 2TB of storage and got upgraded to 1TB of storage and some people are now receiving 2 boxes with hard drives, surely if you have less capability you should be paying less.

 

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BlueLou
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Re: Multiroom how many boxes?

I appreciate it may be frustrating if recording space is important to you but you have no less capability than any new customers who have taken Ultimate Oomph since December. 

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Joerp123
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Message 10 of 12
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Re: Multiroom how many boxes?

Hi Lou and Virgin.

If it is an option to have 3 hard drive boxes can this be done as an upgrade on current V6 boxes? Why the need for an engineer visit?

I currently have 3 x V6 boxes on ultimate oomph and am holding off upgrading to 360 as I do not want to lose the hard drives and functionality that goes with having individual Hard drives (pause live tv indefinitely etc). 
 To be honest I would actually accept an engineer visit and pay for it when the time came to upgrade if it guaranteed I kept the 3 hard drive boxes.

cheers

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