Virgin Media Community

[JB254]

Can someone please explain how the V360 box connects/interacts with its mini boxes - is this done through the wifi network (I am with Virgin Media) or does the V360 box have its own mesh purely for communicating between boxes? Or are all units hardwired?

I am presently with Sky and have just moved to Sky Q (which uses its own in-built mesh). We live in an old house with solid stone walls - so Sky Q struggles to retain a connection to the mini boxes even with boosters in place and we have to reset them every 5/10 minutes or so. (Our existing wifi is extended through the house via a TP Link mesh system - and I was led to believe this would work with Sky Q)

I would be looking to move from Sky Q (within cooling off period) if they cannot resolve the issues - but want to make sure I am not going to face the same difficulties with V360 if I moved to Virgin.

Thanks!

[BenMcr · Accepted solution]

All Virgin TV boxes require a Virgin coax connection in addition to any home network connection.

[JB254]

Thanks BenMcr - and for the quick response

No problem with coax connections where we wish to install the boxes - but can I clarify, please .... do all the boxes independently connect to wifi network via the nearest extender (in my case TP Link)? Just that if the mini boxes have to connect to the main box via wifi, then I'd struggle here with the stone walls

Thanks

[Ernie_C · Accepted solution]

The internet connection can be direct Ethernet cable, Ethernet over powerlines or WiFi.

[nodrogd · Accepted solution]

Unlike SkyQ, the Virgin main boxes do not act as a hub. All traffic between boxes has to go through the Virgin modem/Hub, so the more you rely on WiFi to interconnect the more likely you are to have issues.