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Henchhome
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Moving cable TV connection

How do I go about booking - what I believe to be a no-fault engineer callout - to move a TV Cable connection from one room to the room on the floor immediate below, please?

Can't seem to find any way to do this online.

The bill says we have Maxit TV with Virgin TV 360 and 360 min box

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newapollo
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Re: Moving cable TV connection

Hi @Henchhome 

You need to call 150 form your VM landline or mobile and choose option 2 faults.

You will hear the automated response asking you to press 1 for the link to online support etc.

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book an appointment.

There will be a £20 non fault call out charge (it used to be £99)

Or you wcan wait a couple of days for a member of the Forum Team to pick this up for you.

Dave

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japitts
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Re: Moving cable TV connection

The non-fault callout charge is £25, otherwise as per above

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John_GS
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Re: Moving cable TV connection

Hi @Henchhome

Thanks for posting and welcome to the community. Thanks all to have answered, they are correct we can do this and it's a £25 charge to the bill. Let me know if you wish to proceed and I'll be happy to assist further.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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