Moved the recording box to another room

[Alex1313]

Hi all first post

today I removed the main box due to building work being done, the problem is it’s part of multi room now says box not recognised. And won’t record 

thanks 

[roy247]

Hi Alex1313,

Not sure if you have just disconnected the main box and put it another room for storage or tried connecting it. If you are only using one box temporarily while you are having the work done swap the main box with the hard drive into where the mini box is using the mini boxes connection's.

[Alex1313]

Thanks I have removed the master box and swapped it with a mini box now just says offline 

[japitts]

TV360 mini-boxes don't have hard drives - all the recording is done on the master box, and the mini-box streams all recording from it.

So is your master box powered up and connected, and in either Quick Start or Active Start?

[roy247 · Accepted solution]

1. If you have now got the main box where the mini box was can you watch liveTV first of all.

2. How is it connected to the network, if it was previously connected by ethernet cable is it connected by ethernet cable now or by wifi, if it was ethernet cable did you go to Settings, System, Change connection type and change it to your wifi, if using wifi make sure you don't have an ethernet cable plugged in the 360.

[Alex1313]

Yes swapped out the mini box tried Ethernet cable and wireless just says turn it on to allow recording 

[roy247]

Hi,

Are you still trying to use both boxes or just the one box while the work is going on, the main 360 box is the larger of the the 2 boxes if you have a main and mini box configuration and not updated 2 V6 boxes.

The main box doesn't need the mini to be on, but it does need a Virgin coax connection and a connection to the network, so you should be able to record. The mini box needs a coax connection for live TV and a network connection to be able to set or watch recordings on the main box with the main box set to fast start or active start.

[Alex1313]

Thanks 

I have 1 main box for recording which I have put in another room exchanging it for a mini box just come up virgin tv is offline or not connected turn it on to watch recording trued restarting the box & router but still the same, the box is still recording it can’t play them an also stream the apps

[roy247]

How have you connected this box to the hub, ethernet cable or wifi.

[Alex1313]

Hi have tried with both same problem looked at the status on the connection says all ok