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Missing parts in Virgin 360 Box

On our wavelength

We have received the Virgin 360 box - which came in a really tatty box - no remote; no ethernet cable; no cable adapter .........just the box and power supply. Inside is a leaflet for 'returning your wifi booster'??? It looks like a customer return that has been sent out to us. I'm sorry for complaining non stop but, this is beyond a joke. My husband rang to report the missing remote and the customer service rep did not believe him! They are posting one out but, we have now realised that most of the wires that are supposed to come with it are also missing


Forum Team (Retired)
Forum Team (Retired)

Hi Cazzle18, 

Thank you for reaching back out to us here on the Community. 

We are very sorry to hear this has happened, we will do all we can to help. 

I will just need to take some details so I am going to pop you over a private message. 

This will be available via the purple envelope on the top right of this page. 

Speak soon,