Menu
Reply
Oppenheimer
  • 5
  • 0
  • 0
Tuning in
239 Views
Message 1 of 7
Flag for a moderator

Missing 360 remote?

I received my 360 box. In it was a mini box and one remote (to replace my old Tivo box).

I have come to the conclusion that the extra remote (for my V6 box) is missing. Can anyone confirm if I am correct please?

I would ask VM but can't even get in a phone queue!

0 Kudos
Reply
jonathanpye
  • 339
  • 16
  • 82
Fibre optic
214 Views
Message 2 of 7
Flag for a moderator
Helpful Answer

Re: Missing 360 remote?

There should be 2 new remotes. One per box.

-------------------------------------------------------------
Services and Equipment;
HUB4
x2 V6 Upgraded to tv360
Ultimate Ooomph Gig1 with UHD
VM Telly Tablet
Oppenheimer
  • 5
  • 0
  • 0
Tuning in
192 Views
Message 3 of 7
Flag for a moderator

Re: Missing 360 remote?

Thanks jonathanpye, I thought so.

Now, how to get hold of anyone at VM... currently they'll be rolling out Virgin TV 720 by the time I do.

0 Kudos
Reply
Oppenheimer
  • 5
  • 0
  • 0
Tuning in
180 Views
Message 4 of 7
Flag for a moderator

Re: Missing 360 remote?

Here's the update:
1 hour and 10 minutes on the phone to find out that the world's most useless courier company Yodel have not delivered / lost the second remote...  Now I can't get hold of VM at all.
What an absolute farce.

0 Kudos
Reply
jonathanpye
  • 339
  • 16
  • 82
Fibre optic
144 Views
Message 5 of 7
Flag for a moderator

Re: Missing 360 remote?

Try phoning early.. 8am is advised by many to get you through quicker!!

-------------------------------------------------------------
Services and Equipment;
HUB4
x2 V6 Upgraded to tv360
Ultimate Ooomph Gig1 with UHD
VM Telly Tablet
0 Kudos
Reply
BlueLou
  • 239
  • 32
  • 81
Virgin Media Staff
Virgin Media Staff
114 Views
Message 6 of 7
Flag for a moderator

Re: Missing 360 remote?


@Oppenheimer wrote:

Here's the update:
1 hour and 10 minutes on the phone to find out that the world's most useless courier company Yodel have not delivered / lost the second remote...  Now I can't get hold of VM at all.
What an absolute farce.


Can you please DM  me your account number and site ID?  I'll get a remote sent to you today

There was an issue with customers not getting the full instructions to upgrade, but you should have received an email telling you how.

In the meantime the instructions are including as a sticky at the top of this forum

0 Kudos
Reply
Oppenheimer
  • 5
  • 0
  • 0
Tuning in
50 Views
Message 7 of 7
Flag for a moderator

Re: Missing 360 remote?

Hurrah, got the remote.

OMG, they've only gone and and charged me £10 for it as a replacement item... another 8am phone call.

0 Kudos
Reply