Missing 3-pin power cable for tv box

[Clwebb]

Hi, just opened my box to install my 360 tv box, but the power cable (3-pin plug bit which connects to the power box) is missing. Tried live chat but the bot wasn’t very helpful. Is this normal? Or just incredibly frustrating?

[Ilyas_Y]

Hey @Clwebb, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear that your power cable is missing 😞
I will assist you on this and get it sent out ASAP.
Watch out for the purple envelope inviting you in to a private chat.

Kind regards,
Ilyas.

[Ilyas_Y]

Thank you for speaking with us today @Clwebb.

I'm glad we have taken the correct steps in order to get this matter resolved as soon as.
Keep us posted when you receive the power supply unit 🙂

Kind regards,
Ilyas.

[Clwebb]

Hi

i received a power supply box today. Unfortunately that’s the part I already had. It’s the wall plug with 3 pins that joins into the power box. I need to get electricity out of the wall!!

 

[Ilyas_Y]

Hi there @Clwebb, thanks for the update.

I am so sorry for this - I have sent a private message updating you with the latest actions taken.
Apologies for the inconvenience caused.

Kind regards,
Ilyas.