Minibox error message. Virgin1 offline

[ScifiFan11]

Hi,

Has anyone had a reoccurring issue when trying to watch a recording on the minibox where it comes up with an error message saying the main virgin 1 box is offline or not connected.  So I then go to the main virgin box turn it on and off again and go back to my minibox and it works. 

It happens 2 or 3 times a week. 

Any advice would be great? Thanks very much 🙂 

[newapollo]

Hi @ScifiFan11 

Check your Standby power consumption settings

Go to Settings > System > Standby power consumption. You have 3 choices.
Fast start  - the 360 starts quickly but is less energy efficient
Active start - more energy efficient than fast start but the box takes a little longer to start up
Eco start - the most energy efficient and probably the one you're using. It uses minimal power but takes a while to start.
The first two options are best if you have a mini box and want to watch a recording on it

[ScifiFan11]

Hi Dave,

Thanks so much for your response. I've just gone to check and both my main box and mini box are already on Active start... Any other things that might be causing itel? 

Thanks so much 

Natalie 

[roy247 · Accepted solution]

I would try setting the main box to fast start before looking too deeply for a problem, sometimes you do get that message when set to active start, it just needs to wake up the main box.

[ScifiFan11]

Hi Roy247, 

Thanks so much, I'll give it a try 🙂

[Matthew_ML]

Hey ScifiFan11, thank you for reaching out and I am sorry you are having some issues with your mini box.

Has the advice given above helped at all?

Please do let me know, if it hasn't we can look at something else. Thanks 

[ScifiFan11]

Hi Matt

I followed Roy247's advice on Tuesday evening and so far so good! 🙂 thanks so much for checking in Matt and thanks Roy247 for your help - brilliant:) 

Thanks 😊 

[Kath_F]

Hi ScifiFan11, 

hanks for coming back and letting us know things are sorted for you now. 

We're glad the advice from Roy247 was helpful. 

If you have any further issues, pop back and let us know so we can provide further assistance. 

Many thanks, 

[ScifiFan11]

Will do, thanks so much Kath_F