I upgraded my tivo boxes from V6 to the new 360 and 360 mini and these were activated on Dec 21st 2020. The info I had at taht time from Virgin said that it would take 48 hours for the new boxes to show via the "manage my tivo) on the website. After 4 days I contacted virgin and was told that it would take a week. I have now been waiting over 2 weeks and the boxes are still not showing which means I still can't copy my planned recordings across. The old boxes used to be listed as "deactivated" but available to copy the settings across but now they seem to have vanished. This is rubbish and the new boxes although faster do not have the functionality of the old! Seems like I actually downgraded.
Thanks for the info, I already knew that but it's more than Virgin told me and it does NOT explain why the website has not been updated to cater for the new boxes (the website shouldn't have an issue whichever platform the boxes run on!) or why I was told by Virgin themsleves that it WOULD be there but it would take 7 days. I can use the phone app but that doesn't allow settings to be copied and it now looks like they have been lost forever as I couldn't even export them to a simple csv file (which is pretty shabby really) and I'm too old to be able to remember all the series links I had saved. I just wish that the new boxes felt like an upgrade. The fact that you can't specify a series link as "new only" is a real downgrade and I'm still not convinced the menu system is actually better.
It's a pity the Virgin staff don't know that because that is exactly what I was told to do! And it should be possible, it's just data. Pretty poor to switch to a new system and yet remove a lot of the existing functionality.
It may be just data that needs to be transferred but the data that is required by the Horizon platform is different from what data can be given by the Tivo platform, if you transferred the Tivo data to the Horizon platform, the new platform would not recognize it and could cause unpredictable operation.
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Data can easily be converted from one system to another, it's not acceptable that Virgin didn't plan for this and didn't tell their staff that this would be the case. I was told by Virgin that I would be able to copy my series links across. I was told by Virgin that it would take 48 hours for the new boxes to show in My Tivo Boxes. I was then told by Virgin in a telephone conversation that it would take 7 days. It is only on this forum that the real information is being given. I don't want to keep repeating this here, I just wanted to log this so that anybody else given the same information would be able to see that it is false.