Menu
Reply
stevemorgan
  • 63
  • 3
  • 10
Dialled in
188 Views
Message 1 of 6
Flag for a moderator

Main 360 box deleted everything

Hi all

My main 360 box which was upgraded six months ago from v6 has developed an issue.

Last week I noticed a few failed recordings then realised that everything on the box was deleted, I tried powering down and back.

I then had no logos on the channels on the EPG so opted for a full factory reset.

Everything came back up and has been in the main fine but the logos are not showing despite connectivity being fine for streaming etc.

The second box is working as it should.

Any ideas? Or does box need replaced?

Thanks

0 Kudos
Reply
newapollo
  • 6.55K
  • 1.02K
  • 1.63K
Very Insightful Person
Very Insightful Person
160 Views
Message 2 of 6
Flag for a moderator

Re: Main 360 box deleted everything

Hi stevemorgan,

Have you tried swapping the boxes around to see if the fault follows the box?

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click to mark as a Helpful Answer or use Kudos to say thanks


stevemorgan
  • 63
  • 3
  • 10
Dialled in
103 Views
Message 3 of 6
Flag for a moderator

Re: Main 360 box deleted everything

The box has deleted everything again so that would tell me the hard drive is probably on its way out.

Could the team arrange a replacement for me?

0 Kudos
Reply
Corey_C
  • 3.98K
  • 220
  • 335
Forum Team
Forum Team
94 Views
Message 4 of 6
Flag for a moderator

Re: Main 360 box deleted everything

Thanks for your post and for reaching out to the Community Forums, stevemorgan,

 

This will require an engineer visit. I will sed you a private message to confirm your account details.

 

Cheers,

Corey C

0 Kudos
Reply
Corey_C
  • 3.98K
  • 220
  • 335
Forum Team
Forum Team
89 Views
Message 5 of 6
Flag for a moderator
Helpful Answer

Re: Main 360 box deleted everything

Thanks for your messages and clearing data protection, stevemorgan,


I have set up an engineer’s visit for you which you will be able to view from your online account here.

 

Cheers,
Corey C

0 Kudos
Reply
stevemorgan
  • 63
  • 3
  • 10
Dialled in
63 Views
Message 6 of 6
Flag for a moderator

Re: Main 360 box deleted everything

Thanks Corey

Engineer arrived a wee while ago and swapped the box

Great service as ever