Hi MT74,
Did you receive the 360 remote and perform the update to switch the software so that your V6 is now a 360 ?
If so, if the update successfully completed you will have a Horizon interface instead of TIVO.
If the update failed it's possible that rebooting or removing the box from the mains for 5 minutes may kickstart it.
Having said that M63 sounds like there may be a problem with the VM systems not being able to recognise if it's now a V6 or 360
I would take the Retentions route (thinking of leaving us) and if they can't solve it then they should be able to transfer you to the correct department.
Dave
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