I’ve just received a new hub 5 and stuff to upgrade to 360. However I no2 get the M63 error code.
Is there any way to fix this without a technician coming out. Called 150 but they are closed,
why does this seem to happen to a lot of people?
M63 is a TiVo-platform error code, meaning your TV box & account are expecting different software to each other.
This error will need VM intervention to resolve. You'll either need to callback tomorrow, or wait on here (might be a couple of days) for a staffer to respond.
It may be resolvable remotely or may need a tech visit.
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As per japiits advice.
You could also try following the online advice for /tv-error-code/M63 and see if the system can detect the box serial number and update it got you.
Hi again @Hulacat
Either try again in incognito mode or use a different browser please.
Thank you for reaching out to the Community and apologies for the delay in us in replying.
We appreciate you speak to the team over the phone and then taking the time to update the thread to let everyone know this has now been resolved.
Are you able to confirm what the team advised on the call?
The lady I spoke to asked for the serial number of my new hub then updated something her end. I had to turn off the hub and tv box and the 360 update went through when I turned them back on. I could’nt have resolved myself, obviously something wasn’t set up correctly
On a side note the 360 mini box I received came with a power cable that didn’t fit. I’m now waiting until Thursday for an engineer to come out as the person I spoke to couldn’t find an option just to send a new power cable out