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Lost Tv Remote can not order new one page is not found everytime i try

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Lost my virgin tv 360 remote and every time i try to use the website to order a new one i just get


Oh, crikey. We can't find that page

Maybe the link you clicked is broken or you typed in the wrong address. Perhaps the page doesn't exist any more. Or maybe it's just a glitch in the matrix.

< Back to our homepage

Need help ordering? Call us on 0800 064 3850



Is there any other way to get it or do i need to call up


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NVM can delete this some how the new puppy manged to get a hold of it and hid it away  for 6 hours while acting all innocent 🤣

Hi Dennis101,

A warm welcome and thanks for posting on our community forums. Well for one we're pleased to hear that you finally found your remote control and thanks for giving us all a giggle. 

The bonus is at least it didn't become a chew toy!!

We do apologise however that you were unable to order a new remote online. If for any reason you do need a new remote in the future, please pop back here and we'll be happy to assist.

Enjoy your new furry friend, Jodi. 

Very Insightful Person
Very Insightful Person

Hi @Dennis101 

Pleased to see that you found your 360 remote.

The following might work for you if you do find that your remote disappears again  (there are two types of 360 remote. it works on the older remote but not the newer one) The image is from 

find 360 remotefind 360 remote


I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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