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Lost TV360 remote

Joining in


I have lost one of my TV360 remote controls and am having to use the TV Go App to watch programs. Is it possible to get a replacement please?

Thank you


Community elder

If the remote is in the house you can try this to find it, just not sure of the distance it will work.

Press and hold the channel buttons on the front of your Virgin TV 360 box for 10 seconds.

The remote will beep to let you know where it’s hiding.


It is here somewhere, its a mystery! I will give that a try, thank you.


If you can't find it then you will need to call Virgin or wait for a forum team member to pick this up which maybe a couple of days.


Thank you

Hi @blumoonhasrisen,

Thanks for your post, and welcome back to the Forums.

Sorry to hear you've lost the remote (that's not good at all!). Have you been able to find the remote since your post? Was it down the side of the couch?


Reece - Forum Team

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No, I gave up. I have ordered a new one this morning. Thanks for asking.


Hi blumoonhasrisen, 

Thanks for coming back and updating us on this. We're sorry to hear that you were unable to find it in the end but are glad you've been able to order a replacement. 

If you have any further issues, pop back and let us know so we can help further. 

Many thanks, 

Forum Team

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