Lost 360 remote

[HMJonesy]

Hi all,

How do I get a replacement 360 remote. I've tried calling but don't get any sense out of anyone. Should I keep trying calls or can I get one another way.

Thanks

[roy247]

Hi HMJonesy,

The quickest way to get a remote would be to call 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone or wait for a member of the forum team to pick this up which could be 2 to 3 day's.

The online link doesn't work, it say's call  0800 064 3850.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

You can use the TVGO app while you are waiting, or if your TV has a smart remote you might be able to pair that to the 360 box, my LG smart remote is paired to the 360 using Ziggo set-top box. You might need Ziggo Mediabox Next depending on the TV.

[Sabrina_B]

Hi @HMJonesy 👋.

Thanks for reaching out to us and welcome to the Community forums. Apologies for the issues that you are having with a faulty TV remote. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

[HMJonesy]

Thank you, I'll look out for the envelope.

[Chris_W1]

Hi HMJonesy, thanks for the message and looks like the message was not received. I will send you a PM to get things resolved. - Chris

[HMJonesy]

Hi Chris, 

I was messaging Sabrina on Friday who said she has put in a request for a new remote and I should receive it 5-7 days.

[Chris_W1]

Hi HMjonesy, thanks for the PM.

I am glad to see that this is on the way to becoming resolved. 

Please let us know how it goes? 

Chris.