I received a new remote and updated following the instructions, all went well for a week, then the box stopped working and I was left with no service for 5 days, an engineer came out and changed the box and everything is fine now, but can I get a credit for the five days of lost service
Hey Binkey1, thank you for reaching out and I am sorry you are having some issues with your TV, however I am happy it has been fixed.
Unfortunately as per T&C's we wouldn't offer a credit for appointments like this but we do have an automatic compensation scheme here but to qualify services have to be down for 2 full working days and then you get £8.06 per day for a total loss of service (broadband and landline). Please see the link for a full break down regrading this. Thanks
Matt - Forum Team
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