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Loss of service

Tuning in

I received a new remote and updated following the instructions,  all went well for a week, then the box stopped working and I was left with no service for 5 days,  an engineer came out and changed the box and everything is fine now,  but can I get a credit for the five days of lost service 


Forum Team
Forum Team

Hey Binkey1, thank you for reaching out and I am sorry you are having some issues with your TV, however I am happy it has been fixed.

Unfortunately as per T&C's  we wouldn't offer a credit for appointments like this but we do have an automatic compensation scheme here but to qualify services have to be down for 2 full working days and then you get £8.06 per day for a total loss of service (broadband and landline). Please see the link for a full break down regrading this. Thanks 

Matt - Forum Team

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