Virgin Media Community

[Biggordy1]

Hi 

I am loosing my Ethernet connection to my Virgin 360 box randomly. It’s happened maybe 8 times now since installation six weeks ago. I get a message onscreen saying Ethernet link is missing. I wiggle all the plugs on tv box and hub then it fixes itself. Could it be a dodgy cable or connection. Can I get a new replacement  cable. 

[japitts]

You can buy an Ethernet cable from any decent high street electronics shop or online retailer.

Have you tried the same cable in another of your hub ports to make sure that's not the issue?

[Biggordy1]

I have spare Ethernet cables. Far too long right enough for what I need but it would do as a trial I suppose 

[Jaylin567 · Accepted solution]

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@Biggordy1 wrote:

Hi 

I am loosing my Ethernet connection to my Virgin 360 box randomly. It’s happened maybe 8 times now since installation six weeks ago. I get a message onscreen saying Ethernet link is missing. I wiggle all the plugs on tv box and hub then it fixes itself. Could it be a dodgy cable or connection. Can I get a new replacement  cable.  GarageBand Download

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Assuming you are connected to a Virgin hub a wired connection is obviously the best option, you could try using wifi to see if the problem persists, if as you say everything has been working ok then maybe a factory reset could be tried because vigin have been rolling out some software updates. Just select the option to keep your recordings as it's not really a factory reset you can keep your recordings and series links but will have to sign in to netflix etc again. Also some settings will default like dolby audio, standby timer, and match frame rate, I think thats it.

[Biggordy1]

I agree I much prefer waited connections. I will try wi fi then the reset and see how I get on. Thanks for suggestions 👍

[Biggordy1]

Should read wired connection