I had tv 360 installed yesterday with 2 boxes. I switched from sky q multi room. The engineer said it made no difference as to which room the main box went in and the mini box. He put the mini box in the room we normally use and the main box in the room we only use occasionally. I can now only pause live tv for about 2 mins in the room we use. Can I pause live tv longer on the main box and if so, do I just switch the boxes round so we have the main box in our main room?
Hi that is such a silly thing for the engineer to do of course you have the main box where you are using it most, why did you let him do it, probably easier for him, contact virgin 150 free from a virgin phone or 0345 454 1111 from any other phone and ask for the boxes to be installed as you want them , presumably you signed off the work so may find if virgin agree to swap the boxes they may claim as a non fault issue there is a charge of £99, although as you say swapping the boxes yourself may do the trick. Regards Micky