Hi @watty55, thanks for your post and I'm sorry you've got issues with your sound being out of sync on your TV360.
I was able to take a look into your account and I can see that the area issue has been resolved.
Have you ran through self-care diagnostics on our website here?
In addition to this, does the volume come directly out of your TV or do you have an external soundbar, as this can sometimes be the cause of the issue?
Please let us know if you're still experiencing your sound problem following the area fault being resolved.
Regards
Tom_W