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jskemp76
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Let down again! Nothing ever goes smoothly!

I recently contacted VM, ordered 3 x 360 boxes (or whatever the technical description is) to replace my 3 x v6 boxes. 

All was good, I had a date for install, happy days! 

On Fri 5th Feb, a few days before install I received a message telling me the job had been cancelled and VM would be in touch to rearrange. 

I’ve heard nothing since. Getting frustrated at the lack of comms. When will I hear something? 

I contacted vm yesterday on webchat, I was promised a callback today. Not surprisingly that call hasn’t happened. 

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jb66
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Re: Let down again! Nothing ever goes smoothly!

Perhaps they will be posting you new remotes instead considering you have the latest hardware 

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jskemp76
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Re: Let down again! Nothing ever goes smoothly!

I thought that one v6 (main box) will stay but the additional v6 boxes will be swapped out for ‘mini boxes’? 

if that’s the case re posting them out, I thought I’d have received them by now! It’s been 3 weeks. 

standard poor comms from VM. 

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HiddeNAttacK
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Re: Let down again! Nothing ever goes smoothly!

I dont think there is such thing a 360tv box 😂

I got sent the new remote only. I don't think engineers are doing upgrades either with covid. 

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jskemp76
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Re: Let down again! Nothing ever goes smoothly!

I’m not really bothered by the specifics. I’m now learning that the v6 box transforms into the main 360 box and the other 2 v6 boxes are swapped out for mini boxes. 

happy to be corrected. 

main issue I have is that I’ve been promised this and then it was cancelled and no further comms. Even if it’s not possible to provide a date, just let me know. You know, common politeness etc.  

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jb66
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Message 6 of 6
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Re: Let down again! Nothing ever goes smoothly!

It's possible to Convert all 3 full sized v6s to 360s

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