All V6 boxes are perfectly capable of running the 360 software, there are no issues there.
It sounds like your box has a fault, possibly hard drive related. If you've tried a box reset and problems are persisting, I'd recommend you report the fault - either by waiting on here, or calling in.
A "factory reset" doesn't delete recordings - but even then, if your box has a hard drive fault, then you'll lose everything on it anyhow.
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Hi @gauntletguy thanks for posting and welcome back to our community.
I am sorry to hear you're having issues with your 360 box freezing and crashing. I have located your account from here and have had a remote look. I'd like to send a technician, so I am going to send you a quick private message to confirm some details.
I had an engineer out who couldn’t find an issue. Other than the route was getting jammed quite frequently.
Apparently the new 360 boxes rely more heavily on an internet connection to work. we have a lot of smart home devices, computers and tablets connected to the WiFi. I think our hub 3 was on the brink of coping at times before the 360 upgrade.
Virgin were a bit unhelpful with the hub 4 upgrade, as they normally are with giving out the new kit. The priority is new customers and just putting up existing customer bills like clockwork Feb / March time.
still given my networking needs i sprang for a gaming router £150. But so far my WiFi coverage of the house is far better and it’s coping with everyone on it.