Thanks for your post.
We can look at sending out a High Contrast remote for your Mum.
Does your Mum live with you are has her own account.
The only thing that stops us doing so is if the account is not flagged as Vulnerable.
Say for example if a customer has a lifeline alarm.
We have all the information here.
Thank you for expanding. I am very sorry to hear about this.
So that I can assist you further, I'm going to send you a private message in a few moments. Please respond to this when you can and we'll go from there.