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marrasparra
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Landline and wi-fi reliant on TV box?

Hi. I am new to Virgin media as of Monday just gone. Following experimentation this morning I have deduced that when I unplug my Virgin TV box in the evening the internet wi-fi stops (router turns red) and the landlines don't work. When I plug my TV box back in the router goes back to white and the landline and wi-fi come back to life. Is this normal?

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jimbo_l
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Re: Landline and wi-fi reliant on TV box?

That's not normal. It should only be affected by the hub (router). Are they both connected to the same cable connection? Maybe there's a power issue when the TV box is turned off?
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marrasparra
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Re: Landline and wi-fi reliant on TV box?

The router is separate in the hallway and the TV box in the front room under the TV. They are both plugged in separately.

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jimbo_l
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Re: Landline and wi-fi reliant on TV box?

I would think you'd need an engineer visit in that case.

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nodrogd
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Re: Landline and wi-fi reliant on TV box?

What is your incoming cable setup?

Some in house setups use an HDU (powered distribution unit) on the incoming feed from the street. If you have a power supply going into VMs wall box & you are turning this off also, everything else will stop working.

Just a thought.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Roger_Gooner
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Re: Landline and wi-fi reliant on TV box?

Which hub do you have? And is there a power supply to the internal wall socket?

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Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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marrasparra
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Re: Landline and wi-fi reliant on TV box?

Hi, I have the Hub 4 but not sure about the power supply to be honest. I rang Virgin Media this afternoon and they have said that "All our equipment is designed to be left on" and that is apparently the reason. Many Thanks Marra

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Roger_Gooner
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Re: Landline and wi-fi reliant on TV box?

Have a look at your wall socket, and in some cases there is a length of cable from it to a plug (which must be kept powered). If you had described your problems without referring to the TV box I would have suspected that you'd switched off the power supply and thus cut signals to the hub and so bringing down both your broadband and landline. However if you are just unplugging your TV box I cannot see how it affects your hub and you need a tech to attend.

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Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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Richw1982
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Re: Landline and wi-fi reliant on TV box?

Hi, yes the equipment sholdnt be turned off as can damage it and delay any updates.  As above if there is an HDU or if you are in a Fibre area there will be a Power Supply Unit plugged in (usually a white plug with a green or red light on)  if this got unplugged you will loose all your services.

 

Regards

RIch

I work for Virgin Media - but all opinions posted here are my own
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marrasparra
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Re: Landline and wi-fi reliant on TV box?

Superb thankyou. I do have the power unit plugged in with the green light on which I was switching off. DOH! Thankyou so much for your explanation. Kind Regards Marra

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