VM gave all customers free access to extra kids channels for the recent schools half term up until 9 March
You may have been receiving those additional channels as part of that free offering.
You may have also recently regraded from one of the older obsolete bundles. The Ultimate Volt is now the only package that includes these extra channels for free.
You can however add the Kids Personal_Pick for an extra £5 per month.
With the other Personal Picks, the first one you add is an extra £7 a month, any additional ones are £5 a month. You can cancel the Personal Pick at any time by giving 30 days notice. It won't affect your contract or any discounts you have.
Should you decide to add a Personal Pick you will need to call 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time
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