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Gary06028
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It’s Magic

Morning 

The bedroom v6 box updated to 4.28 software a day or so ago and it has worked flawlessly .

The living v6 which has been a pain in the bottom for nearly 2 weeks is performing flawlessly as well  the last day or so , what is going on ?

I have not cancelled but rearranged Engineer visit for Thursday just in case this is a false dawn and the problems start again .

 

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Fox35
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Re: It’s Magic

Fingers crossed they have identified the bug in the software and now rolling out the fix.

My bedroom Arris exV6 box received the 4.28 2days ago and so far is just as good as the 4.27 it had previously. However, my 1st main box on the 4.28 is still causing problems today on buffering recorded content and slow epg etc. Hopefully the fix will reach this box today.

 

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TiffanyGreen97
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Re: It’s Magic

They still dont have a fix yet. Hopefully they will soon as enabling enhanced logging and diagnostics on my boxes to locate the fault

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Gary06028
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Re: It’s Magic

It’s weird as seems a different box , I’m not expecting it to last 

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Gary06028
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Re: It’s Magic

Update 

Sunday afternoon and getting glitchy again epg not loading and slow , come on virgin **bleep** sort this mess out 

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