Been on virgin media since the end of March and have issues watching recordings. They pause/hesitate for a few seconds and it’s got to the stage where I don’t want to watch anything. There are previous posts on this issue but have virgin acknowledged there are issues?
I have factory reset the box, which is an Arris DCX960. I have also disconnected the cables etc but the problem still exists.
I would imagine that virgin think there is not a problem despite many forum posts.
No one has acknowledged me as yet on this issue, but a Molly_g has acknowledged one person and checked their system and can see a signal issue, so I have asked her if she could do the same for me. Lets hope she see my request?