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Peggy3019
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Issue watching recordings

Been on virgin media since the end of March and have issues watching recordings. They pause/hesitate for a few seconds and it’s got to the stage where I don’t want to watch anything. There are previous posts on this issue but have virgin acknowledged there are issues?

I have factory reset the box, which is an Arris DCX960. I have also disconnected the cables etc but the problem still exists.

I would imagine that virgin think there is not a problem despite many forum posts.

 

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Royalbeech
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Re: Issue watching recordings

No one has acknowledged me as yet on this issue, but a Molly_g has acknowledged one person and checked their system and can see a signal issue, so I have asked her if she could do the same for me. Lets hope she see my request? 

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Peggy3019
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Re: Issue watching recordings

Fingers crossed, very annoying
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Royalbeech
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Re: Issue watching recordings

Molly_G has contacted me and has checked my system and there is an issue, so setting up an engineer visit.

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Peggy3019
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Re: Issue watching recordings

Hopefully you’ll have the issue sorted shortly then. Let me know how you get on

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Zak_M
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Re: Issue watching recordings

Good morning @Peggy3019

 

Welcome back to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your services. 

 

Are you able to let me know, how is your box connected to the internet? Is this via a wired or WiFi connection? 

 

Kind regards,

Zak_M

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Peggy3019
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Re: Issue watching recordings

I believe that I is wi fi connected

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Zak_M
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Re: Issue watching recordings

Thank you for coming back to me.

 

Are you having issues with any devices dropping connection or buffering? 

 

Kind regards,

Zak_M

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Peggy3019
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Re: Issue watching recordings

Very occasionally upstairs when watching on demand.

 

 

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Royalbeech
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Re: Issue watching recordings

All got sorted yesterday, new box installed as the Hard drive was dieing. 

All seem fine now.

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