Virgin Media Community

[sean236]

Tried installing tv 360, now getting a blue and black flashing screen and every now and then “invalid format” comes up

[japitts]

Is this a new TV installation (presumably using self-service QuickStart) or converting an existing V6?

[sean236]

Hi it’s an update from a v6 box

[japitts]

I'd call VM faults to report this, it doesn't sound well.

150 (from a VM phone) or 0345 4541111 (from any other phone)

[sean236]

Thank you 

[Anonymous]

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@sean236 wrote:

Tried installing tv 360, now getting a blue and black flashing screen and every now and then “invalid format” comes up

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My LG TV displays this when there’s an issue identified with the HDMI connection - a possible ‘handshake’ issue between the 360 and your TV. Check the cable has no breaks and it’s connected securely to both the 360 and your TV. 

[japitts]

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@Anonymous wrote:

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@sean236 wrote:

Tried installing tv 360, now getting a blue and black flashing screen and every now and then “invalid format” comes up

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My LG TV displays this when there’s an issue identified with the HDMI connection - a possible ‘handshake’ issue between the 360 and your TV. Check the cable has no breaks and it’s connected securely to both the 360 and your TV. 

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Nice tip. In that case, if you still have problems after checking the HDMI connection at both ends, it may be worth power-cycling the box with the TV on - to force a new handshake.

[John_GS]

Hi sean236

Thanks for posting and apologies for the confusion with the TV box.

Can you advise - has the migration to 360 happened since posting?

Please let me know if you need further assistance 🙂

[sean236]

Hi

I’ve just tried a new hdmi cable, got a welcome screen for a few seconds then the tv just goes to the flashing screen saying “invalid format”

[Anonymous]

What TV do you have? Have you tried a different HDMI port on the TV?

Also, ensure UHD Deep Colour Mode is on… I have a feeling you have an LG TV. 

Try the above then another reboot of the 360 box.