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Installing TV Virgin 360 box before contract start date?

Joining in

Will I incur costs by simply setting up the delivered Virgin 360 TV box that got delivered today? My contract starts on 30 May. I assume I won't have any services activated until the 30th May, but since it's delivered today and I have time, I thought setting it up now would make sense. However I don't want to get a charge for accidentally activating it early. Will I be charged? Or should I just wait until the 30th May?


Very Insightful Person
Very Insightful Person

I suspect, that if the equipment powers up & works, then activation is done and charges will apply.

If the box is not activated, it won't work. Having it delivered over 3 weeks before it's due, does seem a little excessive.

This may be a case of trying it and seeing what happens. Do post back with the results!

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Forum Team
Forum Team

Good Afternoon @vijay001, thanks for your post on our Community Forums, and a very warm welcome to you!

Can you please confirm if the set top box has been activated?

Are you also seeking to activate broadband services also?

Our set top boxes would need to be supported by one of our broadband connections, so unless you already have a broadband connection with us in place. this wouldn't activate and therefore no charges could be incurred.

Kindest regards,