The error message although not listed is online <<< here >>>
It's an account retrieval error.
Both boxes need to be connected to the white coaxial cable and also an internet connection.
Sometimes rebooting the box clears that error.
If not then as per japitts try swapping the mini 360 over with the main box and see if that kicks it into working order. (you can always switch them back again)
If the above fails it's likely that the CS1011 account retreival error is because the mini box box hasn't been fully set up on VM's systems yet, or possibly because the box hasn't been activated.
You could try calling 0800 953 9500 to activate the mini box - you will need the box serial number, and your account and area number
You could also try speaking to New accounts and Set Up for them to complete the setup and activation.
That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4 if dialling 0345 4541111 from any other phone.
It may need second level support to push a few buttons, or at the worst a replacement box.
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