Menu
Reply
Martyn7
  • 4
  • 0
  • 4
Tuning in
891 Views
Message 1 of 13
Flag for a moderator

Installation Failed

I received my remote yesterday, but when I tried to install the update of my V6 box to Virgin TV 360 it failed with the error code MA1/4/11.  I then ensured that all my recordings were deleted, switched the box off for 5 minutes and then when switched on again I got the same error message.  I do not fancy waiting on the end of a phone for someone to sort this issue out, so was wondering if anyone knows what this error message means and also to get my 360 service set up.  Otherwise the remote will go back and I will stick to what works.

Martyn7
  • 4
  • 0
  • 4
Tuning in
869 Views
Message 2 of 13
Flag for a moderator

Re: 360 TV upgrade fails with MA1/4/11

I've had the same error on my installation

newapollo
  • 12.14K
  • 1.63K
  • 3.7K
Very Insightful Person
Very Insightful Person
876 Views
Message 3 of 13
Flag for a moderator

Re: Installation Failed

Hi Martyn7,

The upgrades normally work seamlessly and are usually self activating. 

When I did my upgrade from V6 to 360 there was a set of instructions printed on the inside lid of the box containing the new remotes with the instructions  which also advised/suggested  Need a verification code? Enter: 847446

The instructions may have been missing from the package you received.

I'll enclose a screenshot at the bottom of the post.

You could also try unplugging the box from the mains for 5 minutes and trying again.

It's also possible that the 360 hasn't been correctly activated at VM's end In a previous post it was suggested that the billing system doesn’t know which account to tie your equipment to.

If that's the case then I suggest calling 150 and selecting either TV Faults (option 2)  or New accounts and set up (option 3)

360 upgrade360 upgrade

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
0 Kudos
Reply
japitts
  • 18.24K
  • 2.36K
  • 4.18K
Very Insightful Person
Very Insightful Person
855 Views
Message 4 of 13
Flag for a moderator

Re: Installation Failed


@Martyn7 wrote:

Otherwise the remote will go back and I will stick to what works.


@Martyn7  I've merged your duplicate posts into the same place. Just so you know... a migration from TiVo/V6 > 360 is a one-way trip and you can't go back to TiVo/V6 now.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Martyn7
  • 4
  • 0
  • 4
Tuning in
829 Views
Message 5 of 13
Flag for a moderator

Re: Installation Failed

I had those instructions and was following them, but got the error as mentioned in first post of this thread.  I don't have the time or the inclination to be on the phone to Virgin for hours, as far as I'm concerned they should not roll stuff out to customers if it doesn't work.  I'm sick and tired of being fobbed off with poor service.

Martyn7
  • 4
  • 0
  • 4
Tuning in
828 Views
Message 6 of 13
Flag for a moderator

Re: Installation Failed

It ain't one way if the upgrade fails to work, like it has for me.

Serena_C
  • 2.19K
  • 91
  • 214
Forum Team (Retired)
Forum Team (Retired)
718 Views
Message 7 of 13
Flag for a moderator

Re: Installation Failed

Hi Martyn7

 

Welcome to our Community Help Forum 🙂

 

I'm sorry to hear that your installation has failed on your TV360 upgrade, that is not ideal at all. I'd like to take a look at your account and investigate this issue further.

 

I will send you a private message now to obtain the details required. Please look out for the purple envelope in the top right hand corner 🙂

 

Kind regards,

Serena

0 Kudos
Reply
Serena_C
  • 2.19K
  • 91
  • 214
Forum Team (Retired)
Forum Team (Retired)
704 Views
Message 8 of 13
Flag for a moderator

Re: Installation Failed

Hi Martyn,

 

Thanks for responding to my private message last night to let me know that the upgrade to TV360 has now happened.

 

I'm glad to hear everything is working okay for you now 🙂

 

If you have any further issues, please do get back in touch.

 

Kind regards,

Serena

0 Kudos
Reply
Tcoop15
  • 1
  • 0
  • 0
Just joined
253 Views
Message 9 of 13
Flag for a moderator

Re: Installation Failed

Hi

I am having the same issue, how was this resolved please?

thank you

0 Kudos
Reply
psychochief
  • 27
  • 1
  • 0
On our wavelength
245 Views
Message 10 of 13
Flag for a moderator

Re: Installation Failed

 

hiya folks,

 

dont bother to get the so called 'upgrade' to 360, the new software and remote are non intuitive imho, the only good thing is the voice facility, 

stick with what you know, the v6s work well, "if it aint broke, dont fix it !!!!!" lol.

 

cheers.

0 Kudos
Reply