Image pixellation on some Sky Sports Channels and others

[IoanaNeacsu]

Hi, is there so else having issues with some Sky Sports Channels: Premier League HD, Football HD,  Cricket HD and also Eurosport 2 HD, there is probably a fault with one or more frequencies? I checked if there is a fault in my area but it says there isn't one.

Edit: Apparently there is an issue with intermittent signal in my area. I was able to see this after I run a test on my TV kit but it's not showing it on the service status page, which is not very helpful because it should be shown. 

[japitts]

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[IoanaNeacsu]

Everything is working again already. As it appeared it also disappeared. Virgin Media knew or can know about the fault because it was signaled running a test on the kit. Luckily it was solved. 

[Ashleigh_C]

Hi there @IoanaNeacsu 

Thank you so much for your post and welcome back, it's always great to have you here. 

I am so sorry to hear that you were facing this issue with your TV and I am glad to hear it has now been resolved, please do keep us updated and let me know how things are looking.