ITV and Channel 4 are not working for me. This includes ITV+1 and C4+1. I just have a black screen and no sound. All other channels are working fine (including ITV2, E4 etc).
Any ideas?
Yes I’ve tried switching the box off and on again lol
Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.
If nothing is showing you could also try the automated Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
Dave
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