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funkybeatt
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ITV & C4 - black screen

ITV and Channel 4 are not working for me. This includes ITV+1 and C4+1. I just have a black screen and no sound. All other channels are working fine (including ITV2, E4 etc).

Any ideas?

Yes I’ve tried switching the box off and on again lol

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newapollo
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Re: ITV & C4 - black screen

Hi @funkybeatt 

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

If nothing is showing  you could also try the  automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Dave

I don't work for Virgin Media.

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funkybeatt
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Re: ITV & C4 - black screen

Update: the channels magically returned after a couple of hours. 

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